General Policies
FlagExpressions does offer express shipping via UPS. Rush orders (UPS next or 2nd day) must be placed by 1:00 pm EST to ensure timely delivery. Orders placed after 2:00 pm EST will not be processed until the next business day. UPS overnight and 2nd Day delivery times are based on their normal operating business days (Monday - Friday). Saturday express deliveries are only available in select zip codes. To ensure that your order is handled properly, our Saturday delivery service is only available via phone orders.
Shipping Policies
To calculate Shipping Charges, add an item to your shopping cart and enter your shipping address zip code to see the available shipping methods and charges for your order.
Taxes
We collect state sales tax when the shipping address is in one of the following states:
Orders placed by North Carolina customers will have sales tax added to them. We do not have any physical presence outside of NC, so we will not collect sales tax from those customers ordering from other states. This does not mean that you are not responsible for paying your state sales tax, where applicable. Many states request that you report these purchases in either state income tax forms or in "use taxes".
Credit Cards Accepted
Please note that we accept American Express, Discover, Mastercard, Visa.
Return Policies
At Flag Expressions we pride ourselves with offering you, our customer, with only the finest quality products available. If for any reason you are unhappy with the quality of your purchase please call one of our expert Customer Service Representatives for assistance 800.628.FLAG (3524) or email service@flagexpressions.com.
Store Privacy Policies
Information and Identity Protection:
FlagExpressions.com uses a secure server also called a secure sockets layer – a protocol used to transmit private information via the internet. We also utilize third party consumer protection companies Verisign (www.verisign.com) and HackerSafe (www.hackersafe.com) to validate our security measures for your protection.
FlagExpressions.com automatically collects certain aggregate information such as page views, areas visited, and products purchased. Aggregate information helps us create a better shopping experience for you. Credit card and personal information are always encrypted during electronic transmission to our bank and for its limited time on our servers. This system of checks and balances provide maximum credit card and identity protection for any individual on FlagExpressions.com.
Cookies:
Cookies are pieces of data that companies such as Amazon.com, LLBean.com, and FlagExpressions.com use to recognize customers when they return. We use cookies to retain data such as the contents of your shopping cart so when you return your cart is remembered. Shopping with FlagExpressions.com requires cookies. Cookies are set on your computer, so check your browser for information about your cookie settings and security.
Sharing your information:
Email addresses are never shared, sold, rented or traded to any company outside of the Carrot-Top umbrella of companies for the purpose of online solicitation. FlagExpressions.com does not practice or condone the use of unsolicited emails. We take every measure to verify our email database. If you are on our email lists and do not wish to receive our promotional offers, please unsubscribe utilizing the unsubscribe link at the bottom of any of our promotional emails, update your account in the “My Account” section or simply email customer service at service@flagexpressions.com.
Phone numbers are also never shared, sold, rented or traded to any company outside of the Carrot-Top umbrella of companies for the purpose of phone solicitation. FlagExpressions.com will utilize the phone number to enhance customer service and to offer occasional promotions. If you prefer not to be contacted by phone for any reason, please contact us directly utilizing any of the contact points listed above and ask to have your account changed to “Do not Phone”.
Like many major B2B and B2C catalog companies, we occasionally “rent” our postal mailing list to companies that provide goods and services that many of our customers find useful. Those partners rent the ability to send our customers a single solicitation. If you do not purchase or pursue further information from that company you should not be mailed again. If you prefer only to receive Carrot-Top Industries catalogs, please contact us directly utilizing any of the contact points listed above and ask to have your account changed to “Do not Rent”.
Research and Development:
We may share personal and anonymous information with third party companies or individuals engaged to help us perform services such as email, web analytics and demographic data collection. These companies are only permitted to use information in the performance of their assigned jobs for Carrot-Top Industries.
Filters and Spam Blocker:
Receiving the email you want to receive can sometimes be a challenge. Some Internet Service Providers (ISP’s) filter and block communications without your knowledge. The most effective way to ensure that you receive emails from FlagExpressions.com is to add our send addresses to your approved sender list.
Newsletters: newsletters@carrot-top.com
Customer Service Emails: service@carrot-top.com; service@flagexpressions.com